HOW DO I RETURN SOLE FOOTBEDS?


For items purchased at a retail location, please bring the product and receipt back to the point of purchase within 90 days for replacement or refund.

For all product purchased directly from yoursole.com please contact customer service.

Our customer service team will issue you a Return Authorization (RA) number. Package up your item and clearly label it with your RA number. We are not responsible for items before we receive them, so you might want to ship your return via registered or insured mail.

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HOW WILL I BE REFUNDED FOR MY CANCELLED OR RETURNED ORDER?


If your order is cancelled before it is shipped, no refund is required because your credit card had not yet been charged. For orders that do require a refund, the full amount will be credited back to your card, excluding shipping. Please allow up to 10 days for the refund to show up.

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HOW DO I EXCHANGE MY ITEM?


For items purchased at a retail location, please bring the product and receipt back to the point of purchase within 90 days for replacement or refund.

For all product purchased directly from yoursole.com please contact customer service.

Our customer service team will issue you a Return Authorization (RA) number. Package up your item and clearly label it with your RA number. We are not responsible for items before we receive them, so you might want to ship your return via registered or insured mail.

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I THINK MY PRODUCT IS DEFECTIVE, WHAT DO I DO?


If you believe that your product has a factory defect please contact customer service. We are unable to perform repairs, but we will do our best to replace the defective item with currently stocked product.

Products suffering from excessive wear and tear, incorrect care, or that have simply worn out from extended use are not covered by our guarantee.

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CAN I CHECK MY RETURN STATUS?


You can view the status of your return in the Your Orders section of Your SOLE Account.

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CAN I EXCHANGE MY ITEM AT A RETAIL STORE?


If you purchased your item from a retail store, you should be able to exchange it there. If it was purchased from yoursole.com, you cannot exchange it at a store.

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CAN I DONATE MY RETURNED OR EXCHANGED PRODUCT DIRECTLY TO SOLES4SOULS?


Yes, you can. This will not effect your return or exchange in any way. To make sure your item qualifies, please contact customer service.

Please note: Soles4Soles only collects footwear in the United States.

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HOW DO I RETURN SOLE FOOTWEAR?


Returns of unworn footwear purchased on yoursole.com are accepted within 30 days of the date of purchase. All returns must be marked with a valid Return Authorization (RA) number. To arrange for an RA number, call or email SOLE Customer Service at 1 (855) 949-7653 or customerservice at yoursole.com.

If you purchased your SOLE footwear at a retail location, please contact them directly for more information on their return policy.

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